The Illinois Supreme Court has reversed a decision by a trial judge and the Illinois Appellate Court that dismissed a lawsuit against the East Joliet Fire Protection District regarding the death of Coretta Coleman. Her family claimed that the defendant, East Joliet Fire Protection District and its ENTs, were both negligent and willful and wanton in their conduct for choosing not to respond to a 911 call.
Coleman had called an ambulance by 911 because she was having difficulty breathing. This happened in June 2008. She gave the 911 dispatcher her address and told the person to “hurry.” The 911 dispatcher asked Coleman to hold and transferred the call from the Will County dispatch to the Orland Central dispatch.
Deviating from written protocol, the Will County dispatch hung up after making a transfer without communicating to Orland Central dispatch the nature of the emergency. When Orland Central dispatch attempted to ask Coleman questions, it received no response and did not know whether the call was dropped or if Coleman was still on the line. The Orland Central dispatch staffer hung up and placed the call in line for an ambulance dispatch.